ŞARJTAK POWER
OCCUPANCY FEE AGREEMENT
1. PARTIES
Service Provider / Charging Network Operator:
TAYRAN GRUP İNŞAAT A.Ş.
provides electric vehicle charging services under the ŞARJTAK POWER brand.
Hereinafter referred to as “ŞARJTAK.”
Any natural or legal person receiving services from electric vehicle charging stations operated by ŞARJTAK shall hereinafter be referred to as the “User.”
2. SUBJECT AND SCOPE OF THE AGREEMENT
The subject of this Agreement is to regulate the principles, calculation and collection of the occupancy fee applicable where, after the charging process has been completed at electric vehicle charging stations operated by ŞARJTAK, the vehicle continues to occupy the charging space and/or use the charging connector, as well as the User's obligations in this regard.
The occupancy fee is a separate usage fee from the electric vehicle charging service fee.
This Agreement does not eliminate the other terms and conditions applicable to the charging service between the User and ŞARJTAK and shall apply together with the other terms and conditions currently in force concerning the charging service.
3. PURPOSE OF THE OCCUPANCY FEE
The purpose of the occupancy fee is:
a) To prevent vehicles whose charging process has been completed from occupying charging connectors and charging spaces for longer than necessary,
b) To ensure that charging stations are used effectively and fairly by other users,
c) To maintain the continuity of use and accessibility of charging stations,
d) To regulate the loss of use arising from keeping a vehicle in the station area after the charging process has been completed.
The occupancy fee is not a penalty clause; it is a separate usage fee applied because the charging space and/or connector continues to be used after the charging process has been completed.
4. FREE GRACE PERIOD
The User is granted a 15 (fifteen) minute free grace period starting from the time the charging process is completed.
The User is obliged to remove the vehicle from the charging space and disconnect it from the charging connector within this period.
If, after the expiry of the 15-minute free period, the vehicle remains connected to the charging connector or continues to occupy the charging space, the occupancy fee shall apply.
5. OCCUPANCY FEE
If the 15-minute free grace period is exceeded:
An occupancy fee of TRY 3.00 shall be charged for each minute.
The occupancy fee begins to accrue after the expiry of the 15-minute free period and ends when the vehicle is disconnected from the charging connector or physically leaves the relevant charging space.
Example calculation:
| Occupancy Period | Occupancy Fee |
|---|---|
| First 15 minutes | Free |
| 30 minutes | TRY 90.00 |
| 60 minutes | TRY 180.00 |
| 120 minutes | TRY 360.00 |
The occupancy fee shall be calculated and collected separately from the charging service fee.
Mandatory provisions of the applicable legislation are reserved with respect to the fees to be applied.
6. APPLICATION DURING NIGHT HOURS
At certain stations, ŞARJTAK may determine different occupancy fee practices during night hours, taking into account station usage intensity, location characteristics, operating conditions or user accessibility.
As part of ŞARJTAK's operating policy, it may be possible for the occupancy fee not to be applied during certain night hours or for a different tariff to be applied.
Since this practice may vary by station, the User is responsible for monitoring the current tariff and terms of use of the relevant station through the mobile application, station display, website or other electronic channels.
The non-application of an occupancy fee during night hours does not mean that a vehicle may be left in the charging space for an unlimited period.
ŞARJTAK reserves the right to take the measures necessary to ensure the operational safety and accessibility of stations and to enable other users to receive service.
7. CALCULATION OF THE OCCUPANCY PERIOD
The following records may be taken into account when determining the occupancy period:
Start and completion time of the charging process,
Time at which the charging process was completed by the system,
Period during which the charging connector remained connected,
Time at which the connector was disconnected through the system,
Charging device records,
Central management system records,
Meter and transaction records,
Mobile application records,
Payment and transaction records,
Communication and system records.
Records generated in ŞARJTAK's electronic systems may be used, together with other available information and documents, to determine the relevant transaction and period.
If an error or inconsistency is identified in the technical system records, the relevant records may be reviewed again.
8. USER NOTIFICATION
Upon completion of the charging process, where technically possible, the User may be notified through:
Mobile application,
SMS,
Push notification,
Charging device display,
E-mail,
Other electronic communication channels.
The User is responsible for monitoring the completion of the charging process and removing the vehicle from the charging space within a reasonable period.
Subject to the mandatory provisions of the applicable legislation, ŞARJTAK's liability for notification problems arising because the contact information provided by the User is not current or usable shall be assessed accordingly.
Failure to send a notification shall not, by itself, automatically eliminate the User's liability for the occupancy fee.
9. COLLECTION OF THE OCCUPANCY FEE
The occupancy fee may be calculated through ŞARJTAK's central systems and collected using the valid payment method registered in the User's account.
If the initial collection attempt is unsuccessful, additional collection attempts may be made in accordance with applicable legislation and the rules of payment service providers.
Amounts that cannot be collected may be shown as outstanding debt on the User's account.
In order to use ŞARJTAK services, the User is obliged to maintain a valid payment method and ensure that payment information is up to date.
10. OBJECTION TO AND REVIEW OF THE OCCUPANCY FEE
If the User believes that an occupancy fee charged to them is incorrect, they may request a review through ŞARJTAK customer service.
Depending on the nature of the incident, the following records may be reviewed during the assessment:
Charging transaction records,
Charging device records,
Connector connection and disconnection records,
Meter data,
Transaction time records,
Notification records,
Payment records,
Central management system records,
Information and documents submitted by the User.
If a technical or system-related error is identified, the relevant transaction shall be reassessed by ŞARJTAK and the necessary correction shall be made.
11. TECHNICAL FAILURE AND SYSTEM ERROR
If a technical failure occurring in the charging device, central management system, payment infrastructure or communication systems is determined to have caused the occupancy fee to be calculated incorrectly, the relevant transaction shall be reviewed again.
Amounts incorrectly charged to the User due to system-related errors determined to have originated from ŞARJTAK may be corrected or refunded following the necessary review.
However, the occupancy fee shall continue to apply in cases such as:
The User failing to move the vehicle on time,
The User failing to disconnect the connector after the charging process has been completed,
The User continuing to leave the vehicle in the charging space,
Connection or usage problems caused by the User.
12. USER'S OBLIGATIONS
The User is obliged to:
Monitor the completion of the charging process,
Remove the vehicle and disconnect the connector within the 15-minute free period after the charging process has been completed,
Not occupy the charging space in a manner that prevents other users from receiving service,
Follow the information and notifications provided by ŞARJTAK,
Maintain a valid payment method in the system,
Pay any occupancy fees incurred,
Use charging devices and equipment in accordance with their intended purpose,
Comply with the rules established by ŞARJTAK for the safe and uninterrupted provision of the service.
13. ELECTRONIC RECORDS
The following records created in ŞARJTAK's systems may be used to determine the occupancy period and fee:
Charging start and end records,
Meter readings,
Connector connection and disconnection records,
Charging device records,
Transaction time records,
Mobile application records,
Notification records,
Payment records,
Central management system records.
These records shall be assessed within the framework of applicable legislation and the relevant rules of evidence.
14. FEE AND TARIFF CHANGES
ŞARJTAK may change the occupancy fee and the terms of application, provided that such changes comply with applicable legislation.
The new tariff or terms of application shall be made available to Users in accordance with the notification and announcement methods prescribed by applicable legislation.
For transactions taking place after the change enters into force, the tariff in effect at that time shall apply.
A fee may not be applied retroactively to the detriment of the User.
15. LIABILITY FOR DAMAGE AND COMPENSATION
If the User causes damage to:
The charging device,
The charging connector,
The cable,
Station equipment,
Other property of ŞARJTAK,
or if ŞARJTAK suffers direct and documented damage due to the User's negligent or at-fault conduct, ŞARJTAK reserves the right to claim compensation for such damage within the scope of applicable legislation.
Payment of the occupancy fee shall not eliminate the User's liability for any additional damage caused by the User.
The amount of any damage claimed by ŞARJTAK shall be determined based on the actual damage and applicable legislation.
16. RESTRICTION OF ACCOUNT AND SERVICE
In the event that the User:
Consistently fails to pay outstanding debts,
Misuses ŞARJTAK systems,
Damages charging devices or equipment,
Repeatedly uses stations for purposes other than their intended purpose,
Performs fraudulent or unauthorized transactions,
Seriously interferes with the security of ŞARJTAK's services or other users' ability to receive service,
ŞARJTAK may take the necessary administrative and technical measures, subject to the provisions of applicable legislation.
Within this scope, depending on the nature of the situation, the account may be temporarily restricted, the use of certain services may be limited, or the account may be closed.
The measures to be taken shall be determined taking into consideration the nature of the incident and applicable legislation.
17. ŞARJTAK'S AUTHORITY TO OPERATE STATIONS
ŞARJTAK reserves the right, due to station safety, technical capacity, maintenance and repair work, electrical infrastructure, congestion, location conditions, force majeure events and other operational requirements, to take measures such as:
Temporarily closing stations to use,
Temporarily deactivating charging points,
Carrying out maintenance or repairs,
Limiting charging power for technical reasons,
Changing terms of use in accordance with applicable legislation.
In such cases, Users' rights shall be protected within the framework of applicable legislation.
18. PERSONAL DATA AND ELECTRONIC RECORDS
Personal data relating to the User shall be processed in accordance with the applicable legislation concerning the protection of personal data.
Electronic records maintained by ŞARJTAK may be used in accordance with applicable legislation for the purposes of providing charging services, processing payments, resolving customer requests, ensuring security, calculating occupancy fees and fulfilling legal obligations.
The User's rights concerning their personal data are reserved under the applicable legislation.
19. COMPLIANCE WITH LEGISLATION
This Agreement shall be implemented taking into consideration:
Electricity Market Law No. 6446,
Charging Service Regulation,
Relevant regulations of the Energy Market Regulatory Authority (EPDK),
Turkish Code of Obligations No. 6098,
Law No. 6502 on Consumer Protection,
Law No. 6698 on the Protection of Personal Data,
Relevant secondary legislation,
and all other applicable legislation currently in force.
If any provision of this Agreement conflicts with a mandatory provision of applicable legislation, the relevant mandatory legal provision shall apply.
The remaining provisions of the Agreement shall continue to remain in force to the extent legally possible.
20. DISPUTE RESOLUTION
Turkish law shall apply to disputes that may arise from this Agreement.
For disputes arising from consumer transactions, the consumer's rights of application and jurisdiction arising from applicable legislation are reserved.
For disputes of a commercial nature, the competent courts and enforcement offices designated under applicable legislation shall have jurisdiction.
21. ACCEPTANCE AND APPROVAL
By approving this Agreement electronically, the User declares that they:
Have been informed that there is a 15-minute free grace period after the charging process has been completed,
Accept that an occupancy fee may be applied according to the applicable tariff if this period is exceeded,
Accept that the occupancy fee may be collected separately from the charging service fee,
Accept that the occupancy period may be determined based on ŞARJTAK's electronic system records and other relevant records,
Are obliged to follow notifications made by ŞARJTAK,
Have read and accepted the provisions concerning the occupancy fee.
The User's rights arising from mandatory provisions of applicable legislation are reserved.
22. EFFECTIVE DATE
This Agreement shall enter into force upon the User's electronic approval.
Where ŞARJTAK's provision of services is conditional upon acceptance of the Agreement, the User may be required to accept the current Agreement and terms of use in order to continue using the service.
The current version of the Agreement may be made available to the User through the ŞARJTAK mobile application, website or other electronic platforms.
COMPANY INFORMATION
Trade Name:
TAYRAN GRUP İNŞAAT A.Ş.
Brand: ŞARJTAK POWER
Address: Nasuh Akar Mahallesi, 1400. Sokak No: 4/8, Çankaya / ANKARA
Tax Office: HİTİT
Tax Number: 8331151695
E-mail: info@sarjtak.com
Customer Service: 444 0 277
Effective Date:
01 / 01 / 2026
TAYRAN GRUP İNŞAAT A.Ş.
ŞARJTAK POWER